Forensic Case Officer

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Main Purpose & Job Summary:

To ensure the smooth flow and management of PC, Cell Site, CCTV and mobile phone cases from receipt until despatch.

Reporting To:

FCT Supervisor

Location:

Stratford-upon-Avon

Department/Division:

Digital Forensics

Main Duties & Responsibilities (other duties may be assigned):

  • Producing quotes for customers
  • Updating the Pipe drive system on quotations completed, providing support to the sales team
  • Dealing with customer enquiries, by email and telephone
  • Liaise with customers and arrange for collection/delivery of exhibits to CCL laboratory
  • Inspection of items arriving at CCL
  • Receipting of items on InfoPath/CCL Track ensuring the continuity of evidence
  • Loading cases onto Focal Point case management system
  • Quality checking the case loading process ensuring any anomalies are documented and the customer is notified (if applicable)
  • Customer reporting and monitoring Projected Return Dates (PRDs) of cases
  • Handling media requests – providing to analysts and updated sales orders
  • Updating Focal Point case management system ensuring information is accurate and up to date with the current status of a case
  • Auditing of Exhibit Store (Team Effort) & Archives tapes
  • Working with the other departments within CCL to ensure correct case management and good customer service
  • Gain authorisation for casework when required from clients
  • Upon completion of case, arrange for delivery by CCL or collection by client
  • Release and sign out exhibits and casework to client or CCL driver ensuring continuity of evidence
  • Invoicing of completed cases on the case management system and assisting Finance
  • Produce Management Information for CCL-Group Management Team and for Customers, as required, including weekly/monthly work reports.

Required Skill Set & Experience:

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • An understanding of current ACPO guidelines and Forensic Regulator’s requirements (ISO17025)
  • Proficient in Microsoft Office – Word, Excel and Powerpoint
  • Ability to use a range of software packages
  • Ability to multi-task
  • Good interpersonal and communication skills
  • Ability to work independently and make sound and reasoned judgements
  • Ability to work with precision, accuracy with high attention to detail
  • Computer literate
  • Excellent planning and organisational skills
  • Ability to work as part of a team
  • Flexibility
  • Team player.

Education:

GSCE Maths and English

Core Role Competencies:

Personal Attributes

  • Positive and motivated attitude
  • Confident communicator
  • Team player
  • Ability to work under pressure
  • Conscientious and reliable
  • Solution focussed
  • Organised.

Competencies (some or all of these MAY be assessed during the process)

  • Effective communication
  • Personal awareness
  • Personal effectiveness
  • Problem solving
  • Team working
  • Accuracy of work
  • High attention to detail

Other Role Requirements:

  • Minimum 5 years UK residency
  • Full driving licence
  • Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.

General Statement:

CCL is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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