Client Name: Merseyrail - transport industry
The Challenge: Merseyrail engaged CCL to help improve the effectiveness of their IT department, define an IT strategy to improve staff utilisation and give the company a clear view of staff costs, efficiency and effectiveness.
Merseyrail boasts some of the highest rates of reliability and punctuality as well as record levels of satisfaction among customers. Maintaining Merseyrail’s high levels of service is no easy task, and Merseyrail’s Operations Director was concerned that its ageing IT infrastructure was having a detrimental effect on the business and impacting both its customer services and operational efficiency.
Overcoming the Challenge: CCL was engaged to conduct an IT effectiveness review – assessing the existing IT provision and the value it Delivered, IT Strategy – aligning it with the business decision, Specification and selection of an integrated rostering and personnel system, as well as project management – reducing the implementation risks.
- Overhauled IT strategy
- Fully integrated rostering and personnel system, improving efficiency
- Merseyrail retains its reputation as one of the most punctual and reliable railway networks in the UK
- Transformed IT department, improving visibility of the workforce
- IT department more effective and better aligned to the business
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